1. Introduction
CountMentor ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CountMentor mobile application and related services (the "App"). Please read this policy carefully. By using the App, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Account and authentication data: If you create an account, we collect the information you provide (such as email address and password). We also support anonymous sign-in, in which case we do not collect personally identifiable account details.
- Waitlist and contact data: If you join our waitlist (e.g. on our website), we collect your email address and the date you signed up.
- App usage and progress data: To provide and improve the App (e.g. saving your progress, preferences, or in-app activity), we may store data associated with your account or device in our databases.
- Device and technical data: We may automatically collect information such as device type, operating system, and unique identifiers necessary to operate the App and prevent abuse.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App and your experience;
- Process and manage your account and waitlist sign-ups;
- Send you relevant communications (e.g. launch notifications for waitlist subscribers) where you have agreed;
- Understand how the App is used and fix errors;
- Comply with applicable laws and protect our rights and users' safety.
4. Sharing of Information
We do not sell your personal information. We may share your information only in the following cases:
- Service providers: We use Google Firebase (authentication, database, and related infrastructure) to run the App. Data you provide is processed by Google in accordance with their privacy policy. You can review it at: https://policies.google.com/privacy.
- Legal requirements: We may disclose information if required by law or to protect our rights, safety, or the rights and safety of others.
- With your consent: We may share information for other purposes when you have given clear consent.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you the App and to comply with legal obligations. Waitlist data may be retained until you unsubscribe or ask for deletion. We may retain anonymized or aggregated data for analytics and improvement after your account is closed.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and receive a copy of the personal data we hold about you;
- Correct or update your personal data;
- Request deletion of your personal data;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with a supervisory authority.
To exercise these rights or for any privacy-related request, please contact us using the details in the "Contact Us" section below. To request deletion of your account and associated data, you can follow the steps on our Delete your account page.
7. Children's Privacy
The App is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
8. Security
We use industry-standard measures to protect your information, including secure connections and restricted access. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9. International Transfers
Your information may be processed in countries where we or our service providers (such as Google) operate. Those countries may have different data protection laws. By using the App, you consent to such transfer where applicable.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of the App after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
11. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact us at:
Email: countmentor@gmail.com
CountMentor – Privacy inquiries